Returns & Exchanges
At Aetrex, we want you to be completely satisfied with your purchase. If you are not happy with your footwear, you can return or exchange your items within 30 days of the delivery date.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
3
Pack Your Items
Place the unworn footwear in its original packaging and securely attach the printed return shipping label to the outside of the box.
4
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing