Frequently Asked Questions

Everything you need to know about our premium footwear and services.

How do I determine my correct size in Aetrex footwear?

We recommend using our online size guide or visiting a local retailer equipped with Albert 3D foot scanning technology for a precise measurement of your arch type and pressure points.

What is your return policy for worn items?

We offer a 30-day wear test. If you are not completely satisfied with the comfort or support of your shoes, you can return them within 30 days for a full refund, even if they have been worn.

How long does shipping take for domestic orders?

Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your orthotics or footwear sooner.

Are Aetrex orthotics compatible with other shoe brands?

Yes, our orthotics are designed to be versatile. Most feature a slim profile that fits easily into most athletic, casual, and dress shoes with removable insoles.

Do you offer international shipping?

Currently, we ship directly to customers within the United States. For international orders, please check our 'Store Locator' to find authorized global distributors in your region.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.